Refund policy

We have a 30-day policy for damaged and defective items, which means you have 30 days after receiving your item to contact us about a problem with your order.

All of our products are made to order, printed and produced individually after you place your order. Because nothing is pre-made or held in stock, we are not able to accept returns or exchanges for reasons such as ordering the wrong size or color, or simply changing your mind. Please check the size chart and product details on the product page before you order and if you are unsure, email us first and we will help.

To start a claim, you can contact us at mamalorecompany@gmail.com Please include your order number and photos of the issue. If your claim is accepted, we will send a free replacement or issue a refund there is no need to ship the item back to us. Items sent back without contacting us first cannot be accepted or refunded.

You can always contact us with any question about your order at mamalorecompany@gmail.com