Shipping policy

Every item in our shop is made to order. That means your order goes through two separate stages before it arrives: production, when your item is printed and packed, and transit, when the carrier delivers it to you. Both are included in the estimates below.

Processing and production time

Production usually takes 1-3 business days, depending on the product and the time of year. Personalized items and orders placed during peak seasons such as November and December may take a little longer.

You will receive a shipping confirmation email with tracking as soon as your order leaves our production facility. 

Order tracking

A tracking number is emailed to you as soon as your order ships. Tracking can take 24–48 hours to begin updating after the carrier scans your package.

If your tracking has not updated for more than [7] business days, or your order has passed the estimated delivery window, please contact us at mamalorecompany@gmail.com with your order number and we will open an investigation with the carrier. 

Shipping addresses

Please make sure your shipping address is complete and correct at checkout, including any apartment, unit, or building number. We can only update an address within [2] hours of an order being placed, before it enters production.

If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the cost of a new shipment, or refund the product cost only. If the error was ours, we will reship at no cost to you. 

Lost, stolen, or undelivered packages

If your package is confirmed lost in transit, we will reship your order or refund it in full. Please contact us within 30 days of the estimated delivery date so we can file a claim in time.

If tracking shows your package was delivered but you cannot find it, please check with neighbours and your building's mail room first, as packages are often marked delivered a day early. We are not able to take responsibility for packages stolen after confirmed delivery, but we will always help you file a carrier claim.

Questions

For anything shipping related, email us at mamalorecompany@gmail.com with your order number and we will get back to you in same day